Conditions d’utilisation

Last updated: August 26, 2026

Welcome to Hiddo Space. These Terms of Service (“Terms”) govern your use of our website, online store, and related services (collectively, the “Services”), as well as purchases made through hiddo.shop.

By accessing or using our Services, or by placing an order with us, you agree to these Terms. If you do not agree with these Terms, please do not use our Services.

1. About Us

Hiddo Space operates this website and online store.

Business address:
Volodymyra Stelmakha Street, Rivne, 33019, Ukraine

Email:
hiddoservice@gmail.com

Phone / WhatsApp:
+38 (097) 821 43 64

2. Eligibility and Use of the Website

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

You agree not to misuse the website or Services, including by attempting to:

• commit fraud or provide false information;

• gain unauthorized access to the website, accounts, systems, or data;

• interfere with the operation or security of the website;

• introduce malicious software or other harmful code;

• use the website in violation of applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, dimensions, images, colors, materials, prices, and other information displayed on our website are accurate.

Because many Hiddo products are handcrafted, minor variations in color, finish, texture, grain, or other non-material characteristics may occur and do not necessarily constitute a defect.

Product availability, specifications, and prices may change before an order is accepted. Any such changes will not affect an order that has already been accepted by us, except where required by law or agreed with the customer.

4. Orders and Contract Formation

Placing an order through our website constitutes an offer to purchase the selected products.

After you place an order, you may receive an automatic order confirmation. This confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order before shipment where there is a reasonable basis to do so, including:

• the product is unavailable;

• payment cannot be authorized or completed;

• we reasonably suspect fraud or unauthorized activity;

• there is an obvious pricing, description, or technical error;

• delivery is not available to the supplied address;

• the order violates applicable law or these Terms.

If we cancel an order after payment has been received, we will refund the amount paid using the original payment method.

The sales contract is considered accepted when we confirm that the order has been accepted or dispatch the product, whichever occurs first, unless applicable law provides otherwise.

5. Prices and Payment

Prices are displayed in the currency shown on the website and are subject to the taxes, customs arrangements, and shipping conditions applicable to the customer’s destination.

Shipping charges, where applicable, are displayed at checkout before the order is placed.

Payment must be made using one of the payment methods available at checkout.

For information regarding customs duties and import charges, please refer to our Shipping Policy.

6. Shipping and Delivery

Orders are processed and delivered in accordance with our Shipping Policy, which forms part of these Terms.

Delivery times displayed on the website are estimates and are not guaranteed delivery dates.

Customers are responsible for providing accurate and complete delivery information.

For further information regarding shipping costs, estimated delivery times, customs charges, damaged shipments, and failed deliveries, please review our Shipping Policy.

7. Cancellations, Returns and Right of Withdrawal

Returns, cancellations, and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Where applicable under consumer protection law, customers purchasing online may have a statutory right to withdraw from the purchase within 14 days without giving a reason.

This right may not apply to certain goods, including products made to the customer’s specifications or clearly personalized, where permitted by applicable law.

Nothing in these Terms or our Return & Refund Policy limits any mandatory consumer rights that cannot legally be excluded.

8. Defective Products and Legal Guarantee

If a product is defective, damaged, or does not conform to the sales contract, you may have statutory rights under applicable consumer protection law.

For customers protected by European Union consumer law, new consumer goods are generally covered by a minimum two-year legal guarantee of conformity from delivery, subject to applicable national law.

Any commercial warranty offered by Hiddo Space is provided in addition to, and does not replace, restrict, or reduce, any mandatory statutory rights or legal guarantees available to the customer.

9. Intellectual Property

All content available through the website, including text, photographs, graphics, product designs, logos, videos, and other materials, is owned by or licensed to Hiddo Space and is protected by applicable intellectual property laws.

You may use the website and its content only for personal and non-commercial purposes.

You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use our content without our prior written consent, except where permitted by applicable law.

10. Third-Party Services

Certain parts of our Services may rely on third-party providers, including Shopify, payment providers, shipping carriers, analytics services, and other service providers.

Your use of certain third-party services may also be subject to the terms and policies of those providers.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Hiddo Space will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or Services.

Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited, including liability arising from fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer protection rights.

Nothing in these Terms limits any statutory remedies available to consumers in relation to defective or non-conforming goods.

12. Privacy

Our collection and use of personal data are governed by our Privacy Policy.

By using our Services, you acknowledge that your personal data may be processed as described in that policy.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or applicable law.

The updated version will be published on our website with a revised “Last updated” date.

Changes will not retroactively alter the terms applicable to an order already accepted by us unless required by law or agreed with the customer.

14. Governing Law and Consumer Rights

These Terms are governed by and construed in accordance with the laws of Ukraine.

However, if you are a consumer, this choice of law does not deprive you of any mandatory protections granted by the laws of the country in which you habitually reside where such protections apply and cannot be excluded by agreement.

Nothing in these Terms limits any rights granted to consumers under applicable mandatory consumer protection law.

15. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

Hiddo Space
Email: hiddoservice@gmail.com
Phone / WhatsApp: +38 (097) 821 43 64
Business address: Volodymyra Stelmakha Street, Rivne, 33019, Ukraine