Frequently asked questions

Hiddo furniture blends modern design with discreet security. To help you learn more about how our products work, we’ve collected the most common questions in one place.

Each Hiddo piece is designed with integrated hidden compartments for storing jewelry, documents, cash, watches, and other valuables. From the outside, the furniture looks clean and minimalist — the compartment is completely invisible.

The main compartment is protected by an RFID smart lock that opens with a simple tap. Every product includes uniquely programmed RFID key cards and key fobs, so only your set works with your lock. There are no visible keyholes or traditional keys.

All items are carefully produced in our small workshop and engineered for everyday use, combining secure construction with precise details, smooth surfaces, and a modern, understated aesthetic that fits naturally into residential interiors.

We use carefully selected, durable materials suitable for everyday use:

  • laminated particle board or MDF (depending on the model);
  • solid wood or natural veneer for selected finishes;
  • reinforced metal elements where structure and security are essential.

All pieces are designed for long-term use in real homes.

The hidden safe compartment is equipped with a contactless RFID smart lock that operates on four batteries, ensuring reliable and long-lasting performance.

To unlock the safe:

  • Simply tap one of the included RFID key cards or key fobs on the designated lock area.
  • Once the lock is activated, perform a mechanical opening action — depending on the model, this may involve pressing, sliding, or gently pulling the compartment open.

This two-step system combines smart technology with a physical action, adding an extra layer of security while keeping the process intuitive and easy to use.

The lock works without traditional keys or visible keyholes, allowing the furniture to maintain a clean, minimalist appearance while securely protecting your valuables.

Each Hiddo product with an RFID lock is delivered fully assembled and ready to use. Included in the package:

  • Fully assembled furniture
  • Pre-installed RFID smart lock
  • 2 RFID key cards
  • 2 RFID key fobs
  • batteries (included but not installed). The product arrives with the safe compartment open. Insert the batteries, test all cards and fobs, then close the compartment for normal use.
  • Emergency power cable for external power supply in case the batteries run out
  • Printed user and installation instructions

Wall-mounted models also include all necessary hardware for installation on brick or concrete walls, as well as a placement stencil for easy positioning.

Additional RFID cards or key fobs are available separately.

The RFID lock alerts you with a sound when the battery level is low. For best performance, we recommend replacing the batteries every 6 months. If the batteries are fully drained, an emergency power cable (included) allows you to connect the lock to an external power source, such as a power bank. This temporarily powers the lock so you can open the compartment and replace the batteries.

Most Hiddo furniture arrives fully assembled and ready to use.

The B22-K model is delivered flat-packed and requires assembly. A detailed step-by-step manual and video assembly guide are provided.

For CT01 and CT03, only the legs need to be attached. A video installation guide is also available for these models.

Estimated delivery times:

  • USA & Canada: 10–25 business days
  • Europe: 5–25 business days
  • Other countries: 12–30 business days

Please note, during peak seasons, delivery may take slightly longer due to carrier workload or customs processing.

All items are handmade and shipped from Ukraine.

🌍 We proudly ship worldwide — including the USA, Canada, UK, EU, and beyond.

Free shipping is available to: Estonia, France, Italy, Latvia, Lithuania, Romania, Spain, Croatia, the Netherlands, Slovenia, Austria, the Czech Republic, Hungary, Poland, Slovakia, Germany, Belgium, Bulgaria and Denmark.

For all other countries, shipping rates are calculated at checkout after you enter your delivery address. The cost may vary depending on the product model and destination.

For customers in the EU and the USA, all applicable import duties and customs fees are included in the product price, so no additional customs charges are required upon delivery. For customers in other countries, import duties, taxes, or customs fees may apply depending on local regulations. These charges are not included in the product price and, if applicable, are the responsibility of the customer.

Return options depend on the product and level of customization. Please review our Returns Policy or contact us before ordering if you have questions.

Some custom sizes, finishes, or colors may be available depending on the model and technical requirements. Please contact us by email before placing an order to confirm whether your requested customization is possible.

Didn’t find your answer?

Send us a message through the form below, and our team will get back to you shortly.

Thoughtful Design. Real Security.

Designed for Real Privacy

Not secrecy — but personal space. Hiddo gives you a dedicated place for your essentials, protected and always within reach.
Hidden Security

We build RFID smart protection directly into furniture. No bulky metal boxes. No visible locks. Just security that looks like design.
Smart Mechanics

Silent soft-close systems, precise movement, stable construction, and reliable RFID technology — engineered for daily use, not just rare emergencies.
Handcrafted Quality

Handmade in our Ukrainian workshop: strong materials, smooth finishes, flawless joins. Every piece is checked, tested, and refined before shipping.
Packaging & Safe Delivery

Custom foam inserts, reinforced corners, double-layered outer packaging — everything engineered to survive international shipping without damage.
Personal Support

We guide you through setup, answer quickly, help with customs questions, and stay in touch until your furniture is safely installed.